Job Title

Permanent IT Technician – 2nd Line / 3rd Line Support

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  • Job ID: 01360
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Job Description

Permanent IT Technician – 2nd Line / 3rd Line Support needed – Greater Manchester

Looking for someone to join a team, who has great customer service skills, is friendly and approachable. You will be based in a busy office and required to do onsite visits so the applicant must be able to drive. The office can suddenly become hectic so being able to work well under pressure is must.

Provide 2nd/3rd line Remote Support and provide onsite support, to log & prioritise system & user support calls and action faults as reported on: PCs, servers, laptops, mobiles and remote site equipment. Creating and maintaining Active Directory/Exchange accounts, document and maintain Help Desk policies and procedures. Track, monitor and report on all Help Desk incidents within defined service levels.

Essential Experience: Knowledge of Microsoft Windows Server 2003-2012, Microsoft Operating Systems, XP-Windows 8, Office 365, Skype for Business. knowledge of Remote Desktop App and the setting up of new equipment Experience of supporting clients remotely.

Desirable Knowledge: Azure

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